I believe there was a problem with the interface when looking at the billing during a free trial so I was unable to cancel. I reached out but was worried about direct debit just rolling over. I haven't received as helpful and as prompt customer support from any software or app than I got from ZIK — specifically Princess who handled my ticket. It was a relief to know it was taken care of.
I can't talk much about the website itself as I did not use it as much but their customer service? Top notch! I was originally assisted by Mary and she was a star! Hands down one of the best experiences I've had with customer service. So good it made me start thinking about looking into jobs like this.
I am perfectly satisfied with the interaction between the company representative and me about the difficulties I encountered with my business pursuit. I am generally impressed with the commercial and pedagogic strategies of the company, which provide a conducive situation for e-commerce aspirants and newcomers.
It's my first encounter with ZIK support. I had a problem with subscription renewal after the trial period. I almost gave up as I thought this wasn't the best start of my day. Aida came through and speedily resolved the issue. I highly appreciate her help. This is top notch customer service even on a weekend.
I used ZIK Analytics for the last couple of weeks and I liked it very much. I really liked the sale tracker and it's been very helpful. I also find it incredibly accurate in terms of data. It's incredibly easy to use, finding products and checking out competitors!
I want to specially appreciate Aida for her help today. I subscribed for a plan but wanted to upgrade but was finding it quite difficult to navigate from my end. Aida was there all the way and made sure it was sorted out within few minutes and I am grateful. Keep the flag flying.
ZIK Analytics dropshipping competitor research tool gave me clear insights into monthly sales and competitor performance. It works as a powerful dropshipping competitor analysis tool and winning product research tool for smarter decisions.
I had an experience I have not had online — ever. ZIK Analytics returned my money when I unsubscribed even before using their services. That was new to me online.
Princess was polite and forthright. My concerns were properly acknowledged and not downplayed. Where there was a need to escalate for approval, I felt reassured. I will not stick to ZIK just because of analytics, but also because of the heights of their customer service. Thanks.