🎯 Watch This If You Want To:
• Handle eBay “Item Not Received” cases like a pro.
• Protect your seller metrics and avoid account defects.
• Learn how to respond when tracking shows “Delivered.”
• Understand how to request refunds from suppliers.
• Keep your customers happy and your account safe.
📚 What This Video Covers
• Why INR Cases Matter: unresolved cases can cause defects that lower visibility and hurt sales.
✅ Tip: Always respond within 24 hours — even one late response can trigger a defect.
• Checking Buyer Cases: Go to Seller Hub → Orders → Requests & Disputes to view open INR cases.
✅ Insight: Check this daily to catch issues early and prevent escalations.
• Tracking Numbers & Compliance: eBay must recognize your tracking number for protection.
✅ Pro Tip: Convert Amazon TBA tracking using tools like AutoDS (Qtrack) or Trackerbot to stay compliant.
• Validating Delivery: Verify tracking first. If marked “Delivered,” check delivery details with your supplier (e.g., Amazon says “left in mailbox”).
✅ Tip: Send the buyer a friendly message explaining where it was delivered — include images if available.
• Contacting eBay for Support: If tracking confirms delivery, call or chat with eBay to close the case in your favor.
✅ Pro Tip: Keep records of all messages and actions — eBay reviews the case history when deciding outcomes.
• When Item Truly Isn’t Delivered: Request a refund from your supplier (Amazon, Walmart, AliExpress).
✅ Insight: On Amazon, use the chat flow: Orders → Missing Package → Report Missing Item to get a fast refund.
• Refunding the Buyer: Once refunded by the supplier, go to the INR case on eBay and click Refund Now to close it properly.
✅ Tip: Always handle refunds inside eBay - never outside the platform.
• Preventing Future INR Issues:
✅ Pro Tip:
