🎯 Watch This If You Want To:
- Handle returns in <24h to avoid defects or forced refunds.
- Mirror supplier policies in your eBay Business Policies.
- Issue/upload prepaid labels (Walmart, Amazon, AliExpress).
- Automate with AutoDS to cut manual work.
📚 What This Covers
- How buyers see returns (time frame, refund type, who pays).
- Set a safe U.S. primary return address (fallback if eBay issues label).
- Create separate policies: Local (Amazon/Walmart) vs. International (AliExpress).
- Issue supplier-paid labels; A→Z eBay workflow; AutoDS flow.
🛠️ Return Policies (Account Settings → Business Policies → Create → Return)
Local suppliers (Amazon/Walmart)
- Domestic: 30 days • Refund: Money back.
- Return shipping: Buyer (beginner) or Seller (experienced; free returns boost exposure).
- International returns: Off.
International suppliers (AliExpress)
- Domestic & International: 14–15 days • Refund: Money back.
- Return shipping: Buyer (discourages costly intl. returns).
📦 Issue Prepaid Return Labels
- Walmart: Purchase History → Start a return → Reason → Return by mail → Submit
→ View/Print label (FedEx/USPS).
- Amazon: Orders → Return items → Select reason → Download label (attach in eBay case).
- AliExpress: Orders → Open dispute → Return goods → Reason + photos/video →
If approved, free label;for cheap items, many sellers refund without return.
🔁 eBay Return Workflow (A→Z)
- Ask buyer to open a formal eBay return (Return this item).
- Approve the return in eBay.
- Choose “Upload your own label”; upload supplier label; confirm courier + tracking.
- Message buyer, attach label, and packing reminder.
- Track. If not shipped by due date, ask eBay to close the case and release funds.
- Refund after supplier confirms receipt/credits (don’t miss eBay’s refund window).
✅ Pro Tips
- Act fast: within 24h to prevent eBay from issuing labels/refunds.
- Keep comms on eBay; attach label in message for redundancy.
- Set/verify primary return address (safety net).
- Document everything (messages, labels, tracking, refund dates).
