‍📚 What This Video Covers

‍

• Seller levels (Top Rated, Above Standard, Below Standard) and their impact.

‍

• Consequences of Below Standard: reduced search exposure, +5% final value fees, selling limits, fewer promo tools.

‍
✅ Insight: eBay evaluates on the 20th each month—use this date as your checkpoint.

‍

🧭 How to Check Your Status (Quick Path)

‍

• Seller Hub → “Seller level forecast” → click Your seller level.

‍

• Review: Transaction Defect Rate, Cases Closed Without Seller Resolution, Late Shipment, Tracking Uploaded On Time.

‍
✅ Tip: If <400 transactions in last 3 months, eBay evaluates the last 12 months—older defects still count.

‍

📉 Metrics That Trigger Below Standard

‍

• Transaction Defect Rate (TDR): keep <2% (seller-canceled orders, OOS).

‍

• Cases Closed Without Seller Resolution: keep <0.3% (INR/INAD closed by eBay due to no label/refund).

‍
✅ Pro Tip: A high Late Shipment Rate blocks Top Rated but won’t push you to Below Standard by itself.

‍

🛠️ Recovery Playbook (Do This Now)

‍‍

Identify every defect

‍
Seller Hub → Seller Level → open each Case Closed and Defect → log: Case ID, buyer ID, dates, what happened, what you did.

‍

Fix process gaps

‍
Turn on auto-tracking uploads; tighten handling times; enable OOS protection (monitoring tool).

‍
✅ Tip: If you used correct return/label timing but eBay closed early, that defect is often removable.

‍

Appeal removals on 3 channels (use all three)

‍

• Phone: eBay Seller Support (case-by-case, be concise; have IDs ready).

‍

• Chat: Help & Contact → Selling → Appeal a defect → Contact us → “Chat with an agent”.

‍

• Facebook: eBay for Business (Messenger).

‍
✅ Pro Tip: Be polite, present facts, show timestamps, and explain corrective actions. If one rep says no, try another channel.

‍

Replace risky cancellations

‍
Before canceling OOS: offer Wait for restock (2–4 weeks) or Buyer-requested cancel (no defect).

‍

Offset metrics

‍
Increase clean order volume (on-time, tracked) before the 20th to dilute rates below thresholds.

‍

🎯 Watch This If You Want To:

‍

• Understand what “Below Standard” means and how it hurts visibility/fees.

‍

• Follow a step-by-step plan to recover fast.

‍

• Put prevention systems in place so it doesn’t happen again.

‍

‍