How To Block A Buyer On eBay

Nahar Geva

02 Aug 2019

There are times when you need to block a buyer on eBay. Maybe you’ve had bad interactions with them. Maybe they’re a competitor of yours and you don’t want them to be able to purchase your listings. Or maybe they’ve even committed fraud of some sort. 


In any case, eBay gives you the ability to block eBay buyers. In this post, we’re going to lay out both the what and the how of blocking users on eBay. This step-by-step guide will give you the exact steps you need to follow. 

What Happens When You Block An eBay Buyer?


First, let’s make sure we’re all on the same page regarding what happens when you block an eBay user. 


When you block an individual eBay user, they can no longer bid on your listings, buy from you, or contact you regarding any of the listings you’ve posted. 


You can also block all eBay buyers from a particular state or even an entire country if you wish. This can be particularly useful if you’re trying to manage selling costs and only want to sell in particular geographic regions.


For example, you might not want to ship anything overseas. You can ensure that only people in your home country can see your listings. 


Or maybe you live in the lower United States and don’t want to ship to Alaska or Hawaii. You can block those particular states from buying from you. 

How To Block an Individual User On eBay


First, let’s talk about how to block an individual buyer on eBay. If you have a single person (or group of users) that you want to block, you can enter their usernames and eBay will block them from your listings. 

Step #1: Login


The first step is to login to eBay. Go to the homepage and click on the “Sign In” text. 


eBay home screen login button location

Step #2: Go To The Block Bidders Page


Next, go to the block bidders or buyers page. This is where you will enter the usernames of those whom you want to block. 


eBay block bidders or buyers page screenshot

Step #3: Enter the Usernames Of Those You Want To Block


Next, you’re going to enter the username(s) of the buyer you want to block. To find the username of a buyer, you can do at least two things. If they’re an eBay seller as well, you can click on one of their listings and see their exact username.


eBay product page seller name location


Alternatively, you can go to the eBay search page and enter a username or email. If you can’t remember the exact username, you’ll be shown close matches so that you can find the exact match. If you search by email address, you’ll be shown exact matches. 


eBay find member page


Once you’ve identified the username or email address of the buyer that you want to block, you simply enter that name into the “Block Bidder/Buyer List”. You can enter up to 5,000 individual usernames or email addresses in the block list. Each username should be separated from the others by a comma. 


For example: “JohnDoe123, JohnSmith123, [email protected], etc.”


eBay user entering usernames to block


Once you’ve entered the usernames or email addresses of the eBay buyers you want to block, simply click the “Submit” button. 


If you want to remove someone from the block list, simply delete their name. They’ll then have access to all your listings and be able to bid on them. 


If you’ve entered a valid username or email address, you’ll see the following message once you click the “Submit” button: 


eBay buyer block submission screenshot


If you’ve entered an invalid username or email address, you’ll see the following message:


eBay buyer block error message invalid

How To Block eBay Buyers By State, Country, or Territory


To block users by state, country, or territory, simply follow these steps. 

Step #1: Sign In


If you’re not signed in, go back to the eBay home page and sign back in. 


eBay homepage screenshot

Step #2: Click on “My eBay” In The Top Right Corner


On the home page, click the “My eBay” link in the top right corner of the page. 


My eBay button location

Step #3: Click On The “Account” Tab


Once you’re in the “My eBay” section, click on the “Account” tab. 


eBay account button location

Step #4: Click On The “Site Preferences” Link


This will bring you to your account preferences. From there you can change your buying and shipping settings. 


eBay site preferences button location


Step #5: Scroll Down To “Shipping Preferences” and Click The Link


This will take you to the shipping preferences page, from where you can block entire regions. 


eBay shipping preferences screen


Step #6: Scroll To “Exclude Shipping Locations” and Click “Edit”


Exclude shipping locations on eBay


Step #7: Click The Regions You Do Not Ship To


Note: In this section, you can select entire regions that you don’t ship to or individual states and countries. To exclude individual countries, simply click on “Show All Countries” under a particular region. 


Picking non-shipping regions on eBay


Step #8: Go Back To The “Account” Tab


eBay account button location


Step #9: Click On “Site Preferences” 


eBay site preferences button location


Step #10: Scroll Down To The “Buyer Requirements” and Click “Edit”


Editing eBay buyer requirements


Step #11: Click “Buyers In Locations To Which I Don’t Ship”

eBay block buyers by location check box

Step #12: Click “Submit”


eBay block buyer submit button

Block Away


If you follow the steps above, you should have no problem blocking individual eBay users or blocking out entire regions. If you run into trouble, you can always reference the eBay help library or contact a customer service representative at eBay. 


eBay customer service page screenshot


Additionally, you can get further help through the eBay community. In the forum, you can pose questions and get answers. 


eBay community message page